> ## Documentation Index
> Fetch the complete documentation index at: https://docs.churningtracker.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> Log every buying group, cashback, and gift card order with line items.

Orders are the foundation of Churning Tracker. Every shipment, payout, and report links back to an order and its line items.

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/churningtracker/images/screenshots/orders-list.png" alt="Orders list view" />
</Frame>

## Order types

Pick the type that matches how the order makes you money. The type controls which fields show up and how payouts are matched.

<CardGroup cols={3}>
  <Card title="Buying group" icon="people-group">
    Orders resold through a buying group (BG). Payouts come from the BG after shipment.
  </Card>

  <Card title="Cashback" icon="receipt">
    Portal orders (Rakuten, TopCashback, etc.). Payout is the portal rebate.
  </Card>

  <Card title="Gift card resale" icon="gift">
    Gift cards bought to resell on secondary markets. Payout is the resale amount.
  </Card>
</CardGroup>

## Create an order

Go to **Orders** → **New order** and fill in the form.

**Required fields**

* Order type
* Retailer (and retailer account if you have multiple logins)
* Account owner
* Credit card
* Order date
* Order number

**Line items**

Add one row per product. Each line has:

* Description (required)
* Model / SKU (optional)
* Quantity
* Unit price
* Auto-calculated line subtotal

**Totals**

* Shipping
* Taxes
* Discounts / fees

**Optional fields**

* Buying group (for BG orders)
* Tracking numbers and carrier
* Order status
* Notes

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/churningtracker/images/screenshots/new-order-line-items.png" alt="New order line items section" />
</Frame>

## Order list

The **Orders** page is a sortable, filterable table of every order you've logged.

**Common actions**

* **Filter** by buying group, status, retailer, account owner, or date range
* **Sort** by any column
* **Search** by order number or item description
* **Duplicate** an order to reuse details for repeat purchases
* **Export CSV** for the current filter (see [CSV exports](/csv-exports))
* **Customize columns** to show only what you care about

<Tip>
  Save a frequently-used filter combination — it sticks across visits so your default view shows what matters most.
</Tip>

## Order statuses

Statuses help you track what stage each order is at. Update as the order progresses:

* **Pending** — placed, not yet shipped
* **Shipped** — tracking number attached
* **Delivered** — carrier confirmed delivery
* **Received** — buying group / portal confirmed receipt
* **Paid** — payout received
* **Cancelled** — order was cancelled

## Line items

Line items power line-level payout reconciliation. Each item on an order can be:

* Linked to a specific payout
* Reported on individually in the **Items** tab
* Exported separately in CSV exports

This lets you see margin on a per-product basis instead of per-order averages.

## Tips for high-volume operators

* Use the [Chrome extension](/chrome-extension) on supported sites to skip manual entry.
* Set up [email automation](/email-automation) to auto-create orders from confirmation emails.
* Use [CSV import](/csv-imports) for one-off bulk migrations from your spreadsheet.
* Save reusable retailer accounts to keep multi-login workflows clean.