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A payout is a deposit you received, linked to the orders it paid for. One payout can cover several orders, and an order can be paid across several payouts. When a payout covers only some of an order’s items, you link it to those line items instead of the whole order. Payouts live under Logistics → Payouts and on each order.
The Payouts page with pending and completed totals and the payouts table
The page has tabs for Buying Groups, Gift Card Resale, and Other Resale. The cards at the top count pending payouts and their total (Requested plus In Progress), and completed payouts and their total.

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Record a payout

1

Open the form

Click Add payout on the Payouts page. From an order’s details panel, the Add payout button in the Payouts section opens the same form with that order already selected.
2

Choose the type and the group or platform

Pick the tab for the kind of order, then the buying group or platform. This only narrows the order search; it isn’t stored on the payout. Both are locked once the payout is saved.
3

Set the status and date

Status defaults to In Progress. The payout date defaults to today and is optional.
4

Add the orders it paid for

Search for orders by order number or tracking number. Only open orders show by default; turn on Include completed orders to see paid ones, or Exclude orders with payouts to hide orders that already have one. Each plan caps how many orders one payout can hold; see Plans and limits.
5

Enter the amounts

Each order row starts with its expected payout filled in. Change it to what you actually received. To split an order, expand the row and tick the line items that were paid, set the quantity, and enter the amount per line. Switching to line items divides the order amount across lines in proportion to their expected payouts.
6

Check the summary and save

The Payout Summary shows your total next to the expected total. The total must be greater than zero, and a line’s quantity can’t exceed what the order holds. Click Add Payout.
The Add Payout sheet with type tabs, buying group, status, date, orders, and notes
There is no amount field on the payout itself. The payout total is the sum of what you entered per order or line item, up to 50 entries.

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Statuses and what they do to orders

Payouts are Requested, In Progress, Completed, or Cancelled. Only Completed payouts move an order’s status:
  • A buying group or gift card order becomes Paid when its completed payouts add up to the expected payout, or come within 3% below it. Anything less makes it Partially Paid. An order with an expected payout of zero is always Partially Paid.
  • An Other Resale order becomes Confirmed on the same rule, or Pending if it hasn’t reached Sold yet.
Order statuses only move forward. Cancelling or deleting a payout doesn’t move an order back, and orders that are already Paid or Cancelled are left alone. Fix those by hand from the orders table.
Expected payout is what makes the 3% rule work. If an order has none, enter one on the order, or use the Update expected payouts bulk action on the orders table.

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Working with payouts

  • Search matches notes, linked order numbers, and linked tracking numbers.
  • Filters: payout date range and exact amount.
  • Inline edits: payout date, status, and notes can be changed in the table.
  • Row actions: edit or delete. Clicking a row opens Payout Details with the orders it covers.
  • On the order: the Payouts section of the order details panel lists every payout linked to that order with its date, amount, status, and notes.
The Payout Details panel listing the orders a payout covers
Payouts with no linked orders left, for example after their orders were deleted, are cleaned up automatically once a day.

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Where payouts show up

Actual payouts feed the Actual Payout and Actual Profit columns on the orders table, the profit breakdown on each order, and the Total payouts and Net profit numbers in Reporting.