Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.churningtracker.com/llms.txt

Use this file to discover all available pages before exploring further.

Paid feature — Automatic shipment tracking requires the Enthusiast plan or higher.
The Shipments page is a single view of every tracking number attached to your orders. Statuses update automatically so you don’t have to copy-paste from carrier sites.
Shipments table

​
How tracking works

When you add a tracking number to an order, Churning Tracker:
  1. Detects the carrier automatically (UPS, FedEx, USPS, DHL, etc.).
  2. Pulls the latest scan event on a schedule.
  3. Updates the shipment status and the parent order status.
You don’t need to refresh manually.

​
Shipment statuses

  • Pending — tracking number added, no scans yet
  • In transit — picked up by carrier
  • Out for delivery — last-mile in progress
  • Delivered — carrier confirmed delivery
  • Exception — return, damaged, or address issue
  • Lost — no scans for an extended period

​
Add a tracking number

You can attach tracking numbers in three ways:
  • On the order form — paste a tracking number when creating or editing an order
  • Email automation — auto-pulled from shipping confirmation emails (see Email automation)
  • Bulk via CSV — include tracking columns in your CSV import
If an order has multiple boxes, paste all tracking numbers separated by commas. Each one tracks independently.

​
Filter and audit shipments

The Shipments page supports:
  • Filter by carrier, status, retailer, or date range
  • Search by tracking number or order number
  • Sort by ship date or last update
Common audits:
  • Stuck shipments — filter for In transit with last update > 7 days ago
  • Undelivered orders past payout window — filter for not Delivered with order date > 30 days ago
  • Exceptions — handle returns and re-ships before they impact payouts
Shipment filters